PRIVACY • SAFETY • TRUST
Privacy Policy.
Privacy is a core part of how SAFE is designed.
This Privacy Policy explains how SafeApps Solutions Inc. collects, uses, stores and protects information when you use SAFE, MoveMore, SafeHub, thesafeapp.ca and related services.
Last updated: September 18, 2026
1. Who We Are
SafeApps Solutions Inc. provides SAFE, MoveMore, SafeHub and related safety technology and services. In this Privacy Policy, references to “SAFE,” “we,” “us” or “our” mean SafeApps Solutions Inc.
Our services are designed with particular attention to privacy, discretion and the safety needs of people who may be experiencing domestic violence, coercive control or other high-risk situations.
2. Scope of This Policy
This Privacy Policy applies to information processed through:
- the SAFE mobile application;
- the MoveMore mobile application and its SAFE functionality;
- SafeHub;
- the SAFE website at thesafeapp.ca; and
- related services operated by SafeApps Solutions Inc.
3. Information We May Collect
The information we collect depends on how you use our services and which features you choose to use.
Account and profile information
We may collect information such as your name, email address, phone number, city, province or territory, account identifiers and other information you choose to provide.
Safety information
When you choose to use SAFE safety features, we may process information necessary to provide those features. This may include safety profile information, trusted contacts, incident information, safety logs, documents or other information you choose to store or share through SAFE.
Location and panic-alert information
If you enable location permissions or activate a feature that requires location, SAFE may process location information for the purpose of providing that feature.
When a panic or emergency safety feature is activated, information associated with that event may include location information, timestamps, account identifiers, event status and other information necessary to process and communicate the alert.
Location information is used to provide requested safety functionality. SAFE does not sell location information or use it for advertising.
Shelter connections and communications
If you connect your SAFE account with a participating shelter or support organization, we may process information necessary to establish and maintain that connection.
Messages exchanged through SAFE and SafeHub may be stored so that you and the participating organization can access the conversation as permitted by the service.
Certain information may be shared with a connected shelter or support organization when you choose to share it or when sharing is necessary to provide a feature you have activated.
Website information
If you submit a form through thesafeapp.ca, we may collect the information you provide, such as your first name, email address, province or territory and information about how you heard about SAFE.
Technical information
We and our service providers may process technical information necessary to operate, secure and troubleshoot our services, including device information, application information, diagnostic information, authentication information and security logs.
4. How We Use Information
We may use information to:
- provide and operate SAFE, MoveMore and SafeHub;
- authenticate and maintain user accounts;
- provide requested safety and location-based functionality;
- process panic and safety events;
- enable connections with participating shelters and organizations;
- deliver and maintain secure messaging;
- store information that you choose to save through SAFE;
- respond to support requests and inquiries;
- protect our users, systems and services from misuse or unauthorized access;
- diagnose technical problems and maintain service reliability;
- comply with applicable legal obligations; and
- improve the safety, security and operation of our services.
5. How Information May Be Shared
We do not sell personal information.
Information may be shared in limited circumstances, including:
With a shelter or support organization
If you choose to connect with a participating shelter or support organization, information required to provide connected SAFE and SafeHub functionality may be made available to authorized personnel of that organization.
Some information is shared only when you specifically enable or choose to share it.
With service providers
We use third-party technology and infrastructure providers to operate our services. These providers may process information on our behalf where necessary to provide hosting, authentication, database, storage, security or other technical services.
Our infrastructure includes services provided by Google Firebase and Google Cloud.
Legal and safety requirements
We may disclose information where required by applicable law, legal process or a valid governmental request, or where disclosure is reasonably necessary to protect the rights, safety or security of users, SafeApps Solutions Inc. or others.
6. Advertising and Sale of Personal Information
SAFE does not sell personal information.
We do not use sensitive safety information, panic-event information, shelter communications or precise location information for behavioural advertising.
7. Data Storage and Security
We use technical and organizational safeguards intended to protect information against unauthorized access, disclosure, alteration, loss or misuse.
Our services use cloud infrastructure and security controls, including access controls and encryption provided by our technology platforms where applicable.
No electronic system can be guaranteed to be completely secure. Users should also consider the security of their device, email account and other accounts that may be accessible to another person.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain security and service integrity, satisfy legal obligations and resolve disputes.
Retention periods may vary depending on the type of information, the feature involved, whether an account remains active and applicable legal or operational requirements.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request access to or correction of certain information.
You may also contact us regarding deletion of your account or personal information. Some information may need to be retained where required by law or where reasonably necessary for security, integrity, fraud prevention, dispute resolution or other legitimate operational purposes.
To make a privacy or account-related request, contact support@safeappssolutions.ca .
10. Location Permissions
Location access is controlled through your device permissions. Depending on the feature and platform, SAFE may request foreground or background location permission.
You can change location permissions through your device settings. Disabling a required permission may prevent certain safety features from functioning as intended.
11. Participating Organizations
Shelters and support organizations using SafeHub are responsible for their own authorized personnel and for their handling of information accessed through their organization.
A participating organization may also have its own privacy policies, confidentiality obligations or legal requirements that apply to its relationship with the people it supports.
12. Children and Minors
SAFE is safety technology and is not designed as a general-purpose social platform for children. Access by minors may depend on the circumstances in which SAFE is provided, applicable law and the policies of a participating organization.
If you believe personal information relating to a minor has been provided to us improperly, please contact us.
13. International Processing
Our service providers may process or store information in Canada, the United States or other jurisdictions in which they operate. Information processed outside your province, territory or country may be subject to the laws of that jurisdiction.
14. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology or legal obligations change.
When we make changes, we will update the “Last updated” date on this page. Material changes may also be communicated through our services where appropriate.
15. Contact Us
Questions, concerns or requests relating to privacy can be directed to:
SafeApps Solutions Inc.
Kelowna, British Columbia, Canada
Email:
support@safeappssolutions.ca